Shadow & Lace

Our range of butane stoves was designed to be useful for those in the foodservice industry while still catering to everyone else.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at email@backcountrybazaar.store.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at email@backcountrybazaar.store.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@backcountrybazaar.store.

Shipping Policy

Thank you for choosing us! We strive to provide you with a seamless shopping experience, including prompt and reliable shipping services. Please take a moment to review our shipping policy outlined below:

1. Processing Time:

• Orders are typically processed and dispatched within 1-3 business days from the date of purchase.
• During peak seasons or promotional periods, processing times may be slightly extended, but we always endeavor to fulfill orders as quickly as possible.

2. Shipping Methods:

• We offer a variety of shipping options to cater to your needs, including standard and expedited shipping.
• The available shipping methods and associated costs will be displayed at checkout, allowing you to select the option that best suits your requirements.

3. Shipping Locations:

• We currently offer shipping services to addresses within the United States.
• If you require shipping to an address outside of our standard delivery zones, please contact our customer support team for assistance.

4. Shipping Rates:

• Shipping rates are calculated based on the weight of your order, the selected shipping method, and the destination address.
• To estimate shipping costs, you can use the shipping calculator provided at checkout or refer to our shipping rates table.

5. Tracking Information:

• Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.
• You can use this tracking number to monitor the status of your shipment and estimated delivery date.

6. Delivery Time:

• Delivery times vary depending on your location, chosen shipping method, and carrier efficiency.
• Estimated delivery times will be provided to you at checkout and are based on standard shipping conditions.

7. Delays and Exceptions:

• While we make every effort to ensure timely delivery, please note that unforeseen circumstances such as inclement weather, customs delays, or carrier issues may impact delivery times.
• In the event of a significant delay or any other shipping-related concerns, please don't hesitate to contact our customer support team for assistance.

8. Order Modifications:

• Once an order has been processed and dispatched, modifications such as address changes or shipping method upgrades may not be possible.
• If you need to make any changes to your order, please reach out to us as soon as possible, and we will do our best to accommodate your request.

9. Shipping Partners:

• We partner with reputable shipping carriers to ensure the safe and efficient delivery of your orders.
• Our shipping partners may vary depending on your location and selected shipping method.

10. Shipping Restrictions:

• Certain items may be subject to shipping restrictions or regulations imposed by local authorities or carriers.
• We comply with all applicable shipping regulations and reserve the right to refuse the shipment of any restricted items.

11. Shipping Fees and Taxes:

• Shipping fees do not include any applicable taxes, customs duties, or import fees, which may be imposed by your local authorities upon delivery.
• Any such additional charges are the responsibility of the recipient and are not included in the shipping fees paid at checkout.

12. Contact Us:

• If you have any questions or concerns regarding our shipping policy or your order's delivery status, please don't hesitate to contact our customer support team.
• You can reach us via email at email@backcountrybazaar.store.

We appreciate your business and thank you for choosing us!